General Terms and Conditions (AGB) for Duo Sicilian Ice Cream E-commerce

1. Seller Information
The e-commerce service is provided by:
- Company Name: Duo Sicilian Ice Cream
- Address: Skalitzer Str. 82, 10997 Berlin, Germany
- VAT Number: DE293565382
- Contact Email: info@duosicilianicecream.de

2. Scope of Application
These terms and conditions apply exclusively to private consumers (B2C) purchasing products for personal use through our e-commerce platform.

3. Products and Availability
Our e-commerce offers non-perishable goods, including:
- Spreadable creams
- Chocolates
- Sweet glazesWe ship both domestically within Germany and internationally to eligible countries. Product availability is subject to stock levels.

4. Contract Conclusion
The contract between the seller and the customer is concluded upon receipt of the order confirmation email sent by the seller.

5. Prices and Payment
- All prices displayed include VAT (if applicable).
- Payment methods accepted:
- Stripe (credit cards and other payment methods supported by Stripe).
- PayPal.Payment must be completed at the time of purchase.

6. Shipping and Delivery
- Shipping Costs: Free shipping is offered for orders over €42. For orders below this amount, shipping fees will be calculated during checkout.
- Delivery Times:
- Within Germany: 2-5 business days.
- International orders: 5-10 business days.Delivery times may vary depending on the destination and external factors.

7. Right of Withdrawal (Returns)
Customers have the right to withdraw from the purchase within 14 days from receipt of the goods, provided the products are unopened and in their original condition.To initiate a return, please contact us at info@duosicilianicecream.de with your order details. Customers are responsible for return shipping costs unless the product was damaged or incorrect.

8. Damaged or Incorrect Products
If a product is damaged during shipping or an incorrect item is delivered, customers can choose:
- A full refund.
- A replacement product at no additional cost.Please report such issues within 7 days of receiving the order.

9. Data Protection
Customer data is handled in accordance with our Privacy Policy, which complies with GDPR regulations.10. Applicable Law and Jurisdiction
- All contracts are subject to German law.
- The place of jurisdiction for any disputes arising from these terms and conditions is Berlin, Germany.